German flight information service to be centralised

Customer survey for improved service

04.05.2016.- DFS plans to provide flight information services (FIS) for Germany from a centralised location in the Langen control centre. FIS provides VFR pilots with information and supports search and rescue services. Until now, FIS controllers in Germany were based at the different control centres in Bremen, Langen and Munich. The FIS sectors will also be reorganised as part of the move to the central location. The changes will be implemented in 2018.

DFS is striving for a more efficient and homogenous provision of FIS services with the new organisation and aims to improve service quality as well. Synergy effects will increase the flexibility of, for example, staff planning, and FIS controllers will be better able to maintain their performance levels. In addition, VFR traffic can be handled more effectively with the new sectors.

Customer survey
The quality of FIS services and customer satisfaction are the main focus. This is why DFS has launched a comprehensive online survey. Pilots can voice their opinions about German FIS at www.dfs.de under Services / Customers VFR (https://survey.dfs.de/customer-survey/limesurvey/index.php/212141?lang=en). The results of the survey will be included in future planning. DFS would be pleased for as many pilots to take part as possible.

Images:
Graphics of the new sector structure are available on request.


DFS Deutsche Flugsicherung GmbH
, the German air navigation service provider, is a State-owned company under private law with 5,650 employees as at 31 December 2015. DFS ensures the safe and punctual flow of air traffic over Germany. Around 2,000 air traffic controllers guide up to 10,000 flights in German airspace every day, and about three million movements every year. This makes Germany the country with the highest traffic volume in Europe. The company operates control centres in Langen, Bremen, Karlsruhe and Munich as well as 16 control towers at international airports in Germany. In addition, DFS is represented at the EUROCONTROL Control Centre in Maastricht, the Netherlands. Additional areas of activity include consulting, provided by the Aeronautical Solutions division, and aeronautical data, grouped in the Aeronautical Information Management division.